1. Personal Information We Collect

We collect personal information that you provide to us when you use our contact form to make an inquiry or reservation. This information includes:

• Full Name
• Nationality
• E-Mail Address
• Number of Participants
• Preferred Dates
• Your comments or inquiries

2. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

1. To process your reservation, verify your identity, and provide the Services (e.g., arranging guides, transportation).
2. To respond to your inquiries and communications.
3. To improve our Services and develop new ones.
4. For purposes ancillary to the above.

3. Sharing of Personal Information

We will not share your personal information with third parties without your prior consent, except in the following cases:

1. When required by law.
2. When necessary to protect human life, body, or property, and it is difficult to obtain your consent.
3. When necessary to cooperate with national or local government authorities in performing their legal duties, and obtaining your consent may impede such performance.
4. To the extent necessary to provide the Services, we may share your information with our partners, such as hotels or (if the optional plan is selected) restaurants.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, destruction, alteration, or disclosure.

5. Handling of Personal Data under GDPR

For users residing in the European Economic Area (EEA), we process your personal data in accordance with the EU General Data Protection Regulation (GDPR).

1. Legal Basis: We process your personal data based on “performance of a contract” (to provide the Services you reserved) or your “explicit consent.” By agreeing to this policy when submitting the form, you consent to the processing described herein.
2. Your Rights: You have the right to access, rectify, erase, restrict processing of, and request data portability of your personal data. You also have the right to object to processing. To exercise these rights, please contact us using the details in Section 9.
3. Cross-Border Data Transfer: Your personal data will be transferred to and processed in Japan to provide the Services. Japan has been recognized by the European Commission as providing an “adequate” level of data protection.
4. Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

6. Use of Cookies

Our Site may use cookies to improve website functionality and analyze site usage. A cookie is a small text file stored on your computer. It does not identify you personally. You can set your browser to refuse cookies, but please note that this may limit your ability to use some features of our Site.

7. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting of the revised policy on this Site.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Operator: Hiwadaya Co., Ltd.
• Address: 5-4 Enmasaji-machi, Yamaguchi City, Yamaguchi 753-0036, Japan
• Email: hiwadaya@estate.ocn.ne.jp